Customer Care Hub

Welcome! 

Got questions?  We are here to help! 

Scroll down for a list of topics and related information.  If you cannot find the information you are looking for, call us at (352) 254-0305 or send an email to farmers@leoandaliyah.com.

A good day to you!

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What is your guarantee? Earth's Finest

You receive exceptional value for your money when you shop Leo & Aliyah. Quality is not a matter of chance with us, but of purpose. 

Our mission is to celebrate earth’s finest in the sustenance of mankind.

  • Our artisan-crafted foods are meticulously prepared in small batches, mirroring the same level of care and attention as if you were preparing it in your own kitchen.  Additionally, many of the ingredients in our artisanal foods are cultivated and harvested in our food forest at Leo & Aliyah Farms.
  • Our earth-crafted foods are nurtured in a food forest fertilized naturally with organic matter and compost from the farm. No herbicides!  Weeds provide biomass, ground cover, and corrective work.  No pesticides!  Insects cycle nutrients, pollinate plants, disperse seeds, maintain soil structure and fertility.  No chemical fertilizer! Natural compost cannot be mimicked.
  • Our creature-crafted foods come from livestock that graze and browse freely on pasture and untamed vegetation.  They receive no antibiotics, no hormones, and no manufactured feed.

An extraordinary level of detail is poured into your every order as a testament to our passion for connecting people with our growing selection of earth’s finest foods,  nutrient-rich foods that motivate you to savor life with vitality and well-being.

Your satisfaction is important to us at Leo & Aliyah, and we are fastidious in our efforts to guarantee it.  However, if you are unsatisfied with an order, kindly notify us within seven (7) days of pickup or delivery.  We value your feedback and welcome the opportunity to make it right with a suitable replacement.

How long before I receive my order? Order Fulfillment

Choose your preferred wholesome foods.

 

 

Opt for either Farm Pickup or Home Delivery.

 

 

Savor earth’s finest!

Lead Time & Order Deadline.  Note that online purchases typically necessitate a lead time of 24 to 48 hours.  Tuesdays by 9:00 p.m. is the deadline to place an order for pick-up on Thursday or Friday. Order Processing.  We initiate the processing of your order immediately upon its arrival. Should any issues arise, we may contact you via phone or email to verify your selections. Email Notification. Once the processing is finalized, you will receive an email confirming your items and the date your order will be available for pick up at the Farms. Farms Market Address. The Farms Market is located at 8624 CR 635, Bushnell, Florida 33513. Operational Hours.  Hours of operation for the pick up of orders are —
    • Thursdays between the hours of 12:00 noon and 6:00 p.m., and
    • Fridays between the hours of 10:00 a.m. to 3:00 p.m.
Should you need to arrange a pickup outside of these designated hours, please inform us, and we will do our best to accommodate your request. Scheduled Pick-Up Date.  On the morning of your scheduled collection date, your order will be prepared with fresh foods. It is crucial to understand that holding these items beyond the designated pickup date will compromise their freshness, and we are unable to refrigerate your order. Therefore, please ensure you adhere to the collection date. If you are unable to collect your order, you may appoint a proxy. Should you choose to do so, please contact us to provide the name of the proxy. New Customers And Proxies.  A driver’s license or photo ID must be presented by both new customers and all proxies prior to the release of an order.

Home-Delivery Service.  We are pleased to provide home delivery for our customers located in Citrus, Hernando, and Sumter counties who place their orders online or otherwise prepay.

Lead Time & Order Deadline.  Note that online purchases typically necessitate a lead time of 24 to 48 hours.  Tuesdays by 9:00 p.m. is the deadline to place an order for home delivery on the following Thursday.

Delivery Schedule And Counties.  Our home delivery service for online orders operates on Thursdays between 10:00 a.m. and 7:00 p.m.

Notifications.  Customers will receive notifications via email or phone call to confirm the delivery date once the order is processed, as well a reminder will be sent on the morning of delivery.

Fees.  Delivery fees are established based on the delivery location, with charges ranging from a minimum of $5.00 to a maximum of $40.00, depending on the distance from the Farms.

Fees Discounts.  Discounts on delivery fees are available based on the total order amount, with a percentage reduction for every $100 spent.

  • Orders over $300 qualify for free delivery.

The delivery fee and related discounts are automatically calculated during the online ordering process.

We encourage you to collaborate with family and friends to reach the free delivery threshold of $300.  By consolidating your orders into a single transaction, you can enjoy complimentary delivery on your purchase.

Home Delivery Protocol.  If you or another individual is unavailable to receive the delivery, please designate a safe, clean, and pest-free area for drop-offs. In the absence of a recipient, we will document the package’s placement with a photograph and send it to you via text message.

Furthermore, for the safety of our delivery personnel, please ensure that any pets are properly secured.

Be among the first to know when our online USPS shipping launches!  Simply subscribe to our email publications below.

Our selection of foods available for shipping include –

How do I access my account? Your Account And Related Protocols

To login to your account or to set up an account, click LOGIN.

On your account page, you will have access to your orders, your shipping and billing addresses, and your password and account details.

At Leo & Aliyah, we are dedicated to the practice of regenerative agriculture in providing customers with the earth’s finest harvests. Our official website, www.leoandaliyah.com, serves as a platform for our business operations. We do not trade customer data, and once you close your account, all of your information, with the exception of receipt information, will be permanently erased from our website.

This Customer Care Hub webpage, located at https://leoandaliyah.com/customer-care-hub/, is designed to provide detailed information regarding our terms and conditions.

What if I have more questions? Contact Us!

To learn about Leo & Aliyah, click here.

Our Farms Market is located at —

8624 CR 635
Bushnell, Florida 33513

Our hours of operation are  —

Thursdays from 12:00 – 6:00 p.m.
Fridays from 10:00 a.m. – 3:00 p.m.

(352) 254-0305

By subscribing to the newsletter, you will receive access to Savor Life!, a daily email that provides updates on the food selections available at the Farms Market. Additionally, you will receive our monthly email, Wild Harvests Journal, in which we share rustic life stories, wisdom from the abundance of nature and information about upcoming events
 
To subscribe, scroll to the form at the bottom of this page or go to click here.

To learn more about Leo & Aliyah, subscribe to our daily Savor Life!
and our monthly Wild Harvest Journal email publications.